Last Updated: 28 October 2025
These Terms and Conditions ("Terms") govern the provision of cleaning services by Oaney Limited, trading as Oaney Cleaning Services ("we", "us", "our", "Oaney") to you ("you", "your", "Customer"). By booking our services, you agree to be bound by these Terms.
Company Details:
Legal Name: Oaney Limited
Trading As: Oaney Cleaning Services
Service Area: Aberdeen and Aberdeenshire, Scotland
Contact: Available through our website at oaney.com
All bookings made through our website are subject to availability and acceptance by us. A booking is confirmed when you receive a confirmation email from us with your booking reference number and payment confirmation.
Our online booking system provides instant quotations based on the information you provide. These quotes are calculated automatically using our pricing engine and are binding once accepted and paid.
Quotations are based on the information you provide during booking. If upon arrival our team finds the property condition significantly differs from what was described (e.g., excessive dirt, additional rooms, hazardous conditions), we reserve the right to:
You will not be charged for work not performed. Any additional charges require your agreement before proceeding.
Full payment is required at the time of booking to confirm your slot. We accept payment by credit card and debit card, processed securely through Stripe payment processing. Your booking is not confirmed until payment is successfully processed.
All card payments are processed through Stripe, a PCI-DSS Level 1 certified payment processor. We do not store your full card details. All transactions are encrypted and secure.
All prices are quoted and charged in British Pounds Sterling (GBP) and include VAT where applicable.
If additional work is required beyond the original booking scope (see Section 2.3), we will:
Please see our separate Cancellation Policy for full details. In summary:
Rescheduling with 24+ hours notice is free of charge.
You must ensure our team has access to the property at the agreed time. You may provide access by:
If access cannot be gained due to:
This will be treated as a no-show under our Cancellation Policy. Full payment is retained and a £50 wasted journey fee applies (see Section 4).
If you provide keys:
Before our team arrives, you must:
You must provide accurate information about:
Failure to provide accurate information may result in revised quotations or the service being rescheduled (see Section 2.3).
For safety reasons, pets must be secured in a separate room or removed from the property during cleaning. We reserve the right to refuse service or reschedule if pets pose a risk to our team.
We will:
We aim to arrive within 30 minutes of the scheduled time. If we are delayed, we will contact you as soon as possible. Delays beyond our reasonable control (severe weather, traffic accidents, emergencies) do not entitle you to cancel without charge under the 24-hour policy.
In rare cases, we may need to cancel or reschedule your booking due to staff illness, equipment failure, or circumstances beyond our control. If we cancel, you will receive a full refund within 5-7 working days and priority rebooking.
We maintain appropriate public liability insurance covering damage to your property caused by our negligence during service delivery.
Any damage claims must be:
We will investigate all claims fairly and promptly. Valid claims will be resolved through our insurance or direct remedy as appropriate.
Subject to Section 8.5, our total liability for any single incident is limited to the lesser of:
If you're not satisfied with our service, contact us within 24 hours of completion. We will:
To raise a quality concern:
We aim to:
We process your personal data in accordance with UK GDPR and the Data Protection Act 2018. Please see our Privacy Policy for full details on how we collect, use, and protect your information.
Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control, including:
If we cannot perform due to force majeure, we will reschedule at no charge or provide a full refund at your choice.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have a 14-day cooling-off period for services booked remotely.
However, by confirming your booking and making payment, you expressly request that we begin service preparations immediately (reserving your time slot, scheduling staff). By doing so, you agree to waive your 14-day cancellation right. Our 24-hour cancellation policy (Section 4) applies instead.
Under the Consumer Rights Act 2015, our services must be:
These statutory rights are not affected by these Terms. If we fail to meet these requirements, you have the right to require us to re-perform the service or receive a refund.
These Terms, together with our Cancellation Policy and Privacy Policy, constitute the entire agreement between you and us regarding our services.
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Changes apply to bookings made after the update date. Bookings made before changes take effect remain subject to the Terms in force at the time of booking.
If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.
Our failure to enforce any provision of these Terms does not waive our right to enforce it in the future.
These Terms are between you and Oaney Limited. No third party has any right to enforce any provision of these Terms.
These Terms are governed by Scots law. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.
If you are a consumer, you may also have the right to bring proceedings in the courts of England, Wales, or Northern Ireland if you reside there.
For questions about these Terms or our services:
Acknowledgment: By booking our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, our Cancellation Policy, and our Privacy Policy.